Policy

Policy
TC-2025.11
Published: November 27, 2025

Terms & Conditions


1. Introduction

Welcome to Instant~Documents ("Company", "we", "us", "our").
These Terms & Conditions ("Terms", "Agreement") govern your access to and use of our website, including all content, features, functionality, and services offered (collectively, the "Service").

By accessing or using Instant~Documents, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree, you must not use the Service.


2. Nature of Our Service (Important Disclaimer)

Instant~Documents provides automated legal document templates generated from information you supply.

  • We do not provide legal advice
  • We are not a law firm
  • No lawyer-client relationship is created
  • Templates may not suit complex or non-standard situations

For personalised legal advice, please consult a qualified lawyer.


3. User Responsibilities

You are responsible for:

  • Ensuring all information entered is accurate and complete
  • Confirming the selected document is appropriate for your situation
  • Reviewing the document before it is generated and signed
  • Complying with all applicable laws and regulations

We are not responsible for errors arising from incorrect or incomplete information provided by users.


4. License to Use Documents

Upon purchase, you receive a non-exclusive, non-transferable licence to:

  • Generate one completed document per purchase
  • Download and store the document for your personal or business use

You must not:

  • Modify, reproduce, resell, or redistribute our templates
  • Use the materials to create documents for third parties without written permission
  • Remove copyright or proprietary notices

Ownership of all intellectual property remains with Instant~Documents.


5. Use of Website Materials

You may temporarily access and view materials on the website for personal, non-commercial purposes.

This licence does not permit you to:

  • Copy or modify website content
  • Publicly display content
  • Reverse-engineer any software
  • Mirror content on other servers

This is a licence, not a transfer of ownership.


6. Payment & Pricing

  • All prices are listed in Australian dollars (AUD)
  • Payment must be completed prior to document generation
  • We may update pricing or product availability at any time

Instant~Documents does not store credit card information.


7. Delivery of Documents

Following successful payment:

  1. The final document is automatically compiled
  2. A secure signing link is sent to recipients
  3. Fully executed copies are delivered electronically

We are not responsible for delays caused by:

  • Incorrect email details
  • Third-party service interruptions
  • Failure of a party to complete signing

8. Refunds & Consumer Guarantees

Because our products are digital and instantly delivered, refunds are not available once the document has been generated, except as required under Australian Consumer Law (ACL).

You may be entitled to a remedy if:

  • The product is not supplied as described
  • A system error prevents generation or delivery
  • We are unable to provide the purchased document

For more details, see our Refunds & Returns Policy.


9. Accuracy and Availability of Materials

While we aim to keep materials current and accurate, content may include technical or typographical errors.

We may update or remove content at any time without notice and do not guarantee:

  • Accuracy
  • Completeness
  • Reliability
  • Availability

The website may contain links to third-party sites.
We do not review, endorse, or control these sites and are not responsible for their content or use.

Accessing linked websites is at your own risk.


11. Limitation of Liability

To the maximum extent permitted by law:

  • All implied warranties are excluded except those that cannot be excluded under ACL
  • Our total liability is limited to the amount paid for the relevant product

We are not liable for:

  • Loss resulting from incorrect information entered by users
  • A party refusing or failing to sign
  • Indirect, incidental, or consequential loss
  • Business interruption, loss of data, or loss of profit

12. Privacy

We only collect information necessary to provide the Service.
See our Privacy Policy for full details on data handling and storage.


13. Modifications to These Terms

We may update these Terms at any time.
The version in effect at the time of your purchase applies to your order.

A version number and last-updated date will be displayed at the top of this page.


14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
You agree to submit to the exclusive jurisdiction of the courts of New South Wales.


15. Contact Information

If you have questions about these Terms, contact us at:

Instant~Documents
Email: support@instant-documents.com


Policy Versions